Frequently Asked Questions
FAQs
You can also find insurance definitions in
the Glossary section.
Billing FAQ
General FAQ
Q: Where do I mail my
payment?
A: Please mail your payment to the following address. Be
sure to include your policy or account number with your payment.
Electric Insurance Company
PO Box 9147
Chelsea, MA 02150
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Q: Can I have my payments automatically deducted from
my checking account?
A: Yes, you may have your payments automatically
deducted from your checking account. Simply fill out the Electronic
Funds Transfer (EFT) form and mail it to the address listed at the
bottom of the form, along with a voided check. Click
here for a copy
of the form. Please note that our EFT program is not available if
you have chosen our one-pay plan. Program availability also varies
by state and some restrictions may apply. We do not currently offer
EFT in MT, HI, or AK. A 25% down payment is required in New Jersey.
Florida requires two months down payment. There is a $1 per installment
processing fee for using EFT. Allow 10 days to process your enrollment
in EFT.
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Q: When are funds deducted from my account if I enroll
in the EFT program?
A: Funds are deducted from your account on the
day that your premium is due. Your premium due date is based on the
renewal date of your auto policy. If you do not have an auto policy
with Electric Insurance, then the date is based on your homeowners
policy.
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Q: What monthly installment options are available for
payment of my policy?
A: You may pay for your policy(s) in 1,3, 5,
8, or 12 consecutive monthly installments. Note: Texas also allows
9 monthly payments and Rhode Island allows 10 monthly payments. Some
restrictions may apply. Quarterly and bi-annual payment options are
also available.
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Q: What forms of payment are available?
A: Electric
Insurance accepts Visa, Master Card, American Express, Discover,
and Electronic checks if paying online. Personal checks may be mailed
directly to Electric Insurance.
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Q: Is there an installment fee if I choose to pay for
my policy with a payment plan?
A: Yes. Installment fees vary by state
and range in amount from $1 - $6.
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Q: What if I pay more than the minimum due on my account?
A: Any overpayment you make will be credited toward your next installment
payment.
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Q: What if an alternate payer, such as my mortgage
company, pays my premium?
A: Your account bill reflects all payments
made on your policies, including when an alternate payer such as
your mortgage company, was billed and when Electric Insurance received
a payment.
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Q: Is there an additional fee if I fail to pay my bill
on time?
A: Late payments are subject to a fee, as allowed by state
regulations.
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Q: What is the insufficient funds fee?
A: A fee will
be charged to you if you submit a check for payment that is returned
to us for insufficient funds. Fees vary by state and range in amount
from $15 - $25.
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Q: How do I determine my minimum payment?
A: Your account
bill shows the minimum amount due for your entire account as well
as the minimum due on each of your policies, as applicable.
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Q: How long have you been in business?
A: Electric
Insurance has been offering quality insurance products since 1966
and currently has more than 125,000 policyholders. The Company has
served as a corporate benefit provider for General Electric Company
and its employees for more than 40 years.
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Q: Is Electric Insurance rated by AM Best or Standard
and Poor’s?
A: AM Best and Standard & Poors, two of the
insurance industry’s top raters, have given Electric Insurance
ratings of “A/Excellent" and “A/Strong" respectively.
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Q: How does Electric Insurance keep so many of its
customers year after year?
A: A simple but critical philosophy makes
Electric Insurance different. Our employees have a solid commitment
to delivering only the highest level of service. Our can-do team
of professionally trained service representatives provide answers
and results - quickly and accurately.
- Quick quotes in 2
to 15 minutes - online or on the phone
- "One call does
it all" for most policy questions or changes
- We don’t
keep you waiting, most of our calls are answered within 15 seconds
- Quick & fair
claims settlement
- Online billing status, quotes, policy
change request forms & more
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Q: Does Electric Insurance offer any discounts?
A: Electric Insurance offers a variety of discounts that can help
save you money on your auto insurance. Some of the most common
discounts offered are:
- Mature
driver/driver training
- Good student
- Accident-free/safe
driver discount program (in most states)
- Multi-car
- Group
affiliation
- ABS brakes, airbag, anti-theft, & daytime
running lights
- In many states a multi-policy discount
is available, so you may be eligible for up to 10% off your auto
insurance and up to 20% off your homeowners insurance premium if
you carry both policies with Electric Insurance
Note: Discounts vary
and may not be available in all states.
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Q: What happens when a policyholder is considered to
be not-at-fault for an accident?
A: When a policyholder is considered
to be not-at-fault for an accident, Electric Insurance will make
every attempt to reimburse the insured’s deductible as soon
as possible. In most cases, the subrogation process occurs at the
same time as the repair. The Subrogation Department will attempt
to recover the insured’s deductible, vehicle repair costs,
and covered rental expenses. In some states, medical expenses are
included. If a negotiated settlement is reached with the other insurance
company for less than 100% (based on negligence), we will refund
the deductible based on the percentage figure. Subrogation can be
a lengthy process and may take an average of 60-120 days. Our representatives
can explain this process to you in more detail if needed.
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Q: What happens if the repair shop finds additional
damage to the vehicle after the original appraisal or estimate has
been written?
A: Sometimes the repair shop will find additional damage
to the vehicle after the original appraisal or estimate has been
written. If so, the repair shop will notify the appraisal company
or send in a supplement estimate, whichever applies. As long as the
additional damage is accident-related, it will be covered up to the
approved amount.
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Q: Why is the lien holder or mortgage company's
name listed beside the insured’s name on the check?
A: When a repair
check is issued for damage to an insured’s vehicle or home,
the insured’s name will be listed on the check along with the
lien holder or mortgage company. This is done because the holder
of the title has an insurable interest in the vehicle or home. You
may speak to your claims adjuster if other arrangements are necessary.
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Q: Once an accident has been reported, how long will
everything take?
A: Once the accident has been reported to Electric Insurance, an adjuster will contact you within 24 hours (1 business day for Texas residents) to discuss your claim. If your vehicle is not drivable or there are reported injuries, an independent appraisal company will contact you within 24-48 hours to make an appointment for an appraisal. If your vehicle has been towed to a repair shop, the appraiser will contact the shop directly. For most claims, a repair check will be issued within 2 days of receipt of the completed appraisal. If your vehicle is drivable and there are no injuries on the claim, you may obtain a repair estimate* from the shop of your choice (except in Massachusetts, Pennsylvania, and Minnesota). When the estimate is received, it will be reviewed within 24 hours and a repair check will be sent out within 2 business days. These timeframes exclude Total Loss vehicles.
*There may be times when an appraiser is assigned
to see the vehicle.
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Q: Who receives a claim form in collision losses?
A:
Claim forms are sent to all parties involved in collision losses.
In some states such as New York and California, state forms are also
included in the mailing. These claim forms should be completed to
the best of your ability. The driver of the vehicle should be sure
to write down all details pertaining to the accident. For subrogation
purposes, it is very important that we have the insured’s written
report on file.
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Q: How can I report my claim?
A: Claims can be reported 24 hours-a-day
by calling the Electric Insurance toll-free 800 number, 1-800-342-5342.
Electric Insurance works with an independent, nationwide appraiser
network, and an adjuster will contact you within 24 hours of your first
report of a claim.
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Q: How can I reach the approved Electric Insurance
car rental, glass repair, and vehicle inspection vendors?
A: Policyholders
can get contact information on recommended vendors by logging into
the Self
Service Center or by calling toll free, 1-800-342-5342.
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Q: I've reported my auto claim and now I need a rental
car. Does Electric Insurance have a preferred rental provider?
A:
Electric Insurance utilizes Enterprise Rent-a-Car as our preferred
rental provider. Enterprise offers free pick-up and delivery at all
of its convenient locations. To reserve a vehicle at the Enterprise
location nearest you, visit www.Enterprise.com or call 1-800-rent-a-car.
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Q: How does my credit rating affect my insurance?
A:
Insurance companies use credit-based information to evaluate insurance
risks and determine a consumer’s pattern of credit management.
Some credit factors taken into account are payment history, public
records such as bankruptcies or judgments, outstanding debt, and
length of credit history scores. It has been statistically proven
that the higher the credit score, the better the insurance risk.
Individuals with favorable credit history generally file fewer and/or
less expensive claims. Using credit to supplement the underwriting
process allows Electric Insurance to make precise underwriting decisions.
This results in more competitive, affordable rates for you. Please
note: Use of insurance scores is not applicable in all states.
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Q: Can you tell me more about New Jersey Personal Injury
Protection (PIP) claims processing?
Review the following three documents
to learn more about New Jersey's established course of treatment.
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