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If you want to talk to us, we want to talk to you.

Contact Us

Call Us

Our licensed, experienced and helpful customer service representatives and adjusters will be glad to help you.

Customer Service Telephone Hours: Monday to Friday, 8:00 a.m. to 7:00 p.m. ET
Outside the U.S., call 978.921.2080


Too busy to call? Fax us at 978.236.5700. If we get it during normal business hours, (Monday to Friday, 8:00 a.m. to 7:00 p.m. ET) we'll respond within 24 hours.


Prefer doing it online? Current customers with questions about existing policies can email

Or check out our online FAQ section. The answer to your question may be there.

For all other information about our products and services, email



Mail payments to:
Electric Insurance Company
PO Box 9147
Chelsea, MA 02150

Please include your policy or account number with all payments.

Find Us


Our headquarters:
Electric Insurance Company
75 Sam Fonzo Drive
Beverly, MA 01915
Office Hours: 8AM - 5PM EST


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