Frequently Asked Questions

 

You can also find insurance definitions in the Glossary section. 

Billing FAQ

General FAQ

 

Q: Where do I mail my payment?
A: Please mail your payment to the following address. Be sure to include your policy or account number with your payment. Electric Insurance Company
PO Box 9147
Chelsea, MA 02150

Return to Index

Q: Can I have my payments automatically deducted from my checking account?
A: Yes, you may have your payments automatically deducted from your checking account. Simply fill out the Electronic Funds Transfer (EFT) form and mail it to the address listed at the bottom of the form, along with a voided check. Click here for a copy of the form ( PDF 170kb). Please note that our EFT program is not available if you have chosen our one-pay plan. Program availability also varies by state and some restrictions may apply. We do not currently offer EFT in MT, HI, or AK. A 25% down payment is required in New Jersey. Florida requires two months down payment. There is a $1 per installment processing fee for using EFT. Allow 10 days to process your enrollment in EFT.

Return to Index

Q: When are funds deducted from my account if I enroll in the EFT program?
A: Funds are deducted from your account on the day that your premium is due. Your premium due date is based on the renewal date of your auto policy. If you do not have an auto policy with Electric Insurance, then the date is based on your homeowners policy.

Return to Index

Q: What monthly installment options are available for payment of my policy?
A: You may pay for your policy(s) in 1,3, 5, 8, or 12 consecutive monthly installments. Note: Texas also allows 9 monthly payments and Rhode Island allows 10 monthly payments. Some restrictions may apply. Quarterly and bi-annual payment options are also available.

Return to Index

Q: What forms of payment are available?
A: Electric Insurance accepts Visa, Master Card, American Express, Discover, and Electronic checks if paying online. Personal checks may be mailed directly to Electric Insurance.

Return to Index

Q: What are Electric Insurance Company's online payment terms?
A: Electric Insurance Company Online Payment Terms.

  • The use of an electronic check for payment is known as an “Automated Clearing House” (ACH) debit.
  • By clicking the “SUBMIT” button on the Electric Insurance Company payment page, you are authorizing us:
    1. to debit your checking account via an ACH transaction, or
    2. to debit your credit card for the payment amount you specify if you are paying by credit card.
  • You are also verifying that you are an authorized user of the account or have the account owner’s permission to use the account for this payment.
  • The ACH payment debit or credit card debit is authorized for a single use (today’s) payment only.
  • Online (ACH/Credit Card) payments are considered complete when the “Payment Accepted” page is displayed.
  • Please contact Electric Insurance at 800.342.5342 if you experience difficulties processing a payment.
  • ACH authorization does not confirm or guarantee that the proper amount of funds is available in your checking account.
  • In the event your bank account has insufficient funds or fails to honor this request for any other reason, Electric Insurance will impose a fee of up to $25 per transaction. The fees are independent of any fees your bank may charge you.
  • Online ACH payments are available for checking accounts only. Savings accounts may not be used for ACH payments.
  • Disagreements with the ACH or credit card authorization results should be directed to your bank or financial institution.
  • Please allow two-to-three business days for your ACH withdrawal to process and post to your checking account. Please contact your bank/financial institution in the event your withdrawal does not get posted to your bank account. If your bank has no record of the transaction, please contact Electric Insurance.
  • Voiding an ACH or a credit card transaction must be done by calling our Customer Service department at 800.342.5342. Please note that it may take up to ten days to see the credit on your credit card/bank account statement.
  • Payments made after 9:30 p.m. ET may not be available for viewing on the Electric Insurance web site for two business days from the date of the transaction.
  • Electric Insurance has taken the necessary precautions to secure your online payment, including using encryption to secure your personal information, credit card and bank numbers.
  • For information on how we safeguard the information you provide, please read our Privacy Policy

Return to Index

Q: Is there an installment fee if I choose to pay for my policy with a payment plan?
A: Yes. Installment fees vary by state and range in amount from $1 - $6.

Return to Index

Q: What if I pay more than the minimum due on my account?
A: Any overpayment you make will be credited toward your next installment payment.

Return to Index

Q: What if an alternate payer, such as my mortgage company, pays my premium?
A: Your account bill reflects all payments made on your policies, including when an alternate payer such as your mortgage company, was billed and when Electric Insurance received a payment.

Return to Index

Q: Is there an additional fee if I fail to pay my bill on time?
A: Late payments are subject to a fee, as allowed by state regulations.

Return to Index

Q: What is the insufficient funds fee?
A: A fee will be charged to you if you submit a check for payment that is returned to us for insufficient funds. Fees vary by state and range in amount from $15 - $25.

Return to Index

Q: How do I determine my minimum payment?
A: Your account bill shows the minimum amount due for your entire account as well as the minimum due on each of your policies, as applicable.

Return to Index

Q: How long have you been in business?
A: Electric Insurance has been offering quality insurance products since 1966 and currently has more than 125,000 policyholders. The Company has served as a corporate benefit provider for General Electric Company and its employees for more than 40 years.

Return to Index

Q: Is Electric Insurance rated by A.M. Best?
A: A.M. Best, one of the insurance industry’s top raters, has given Electric Insurance ratings of “A/Excellent".

Return to Index

Q: How does Electric Insurance keep so many of its customers year after year?
A: A simple but critical philosophy makes Electric Insurance different. Our employees have a solid commitment to delivering only the highest level of service. Our can-do team of professionally trained service representatives provide answers and results - quickly and accurately.

  • Quick quotes in 2 to 15 minutes - online or on the phone
  • "One call does it all" for most policy questions or changes
  • We don’t keep you waiting, most of our calls are answered within 15 seconds
  • Quick & fair claims settlement
  • Online billing status, quotes, policy change request forms & more

Return to Index

Q: Does Electric Insurance offer any discounts?
A: Electric Insurance offers a variety of discounts that can help save you money on your auto insurance. Some of the most common discounts offered are:

  • Mature driver/driver training
  • Good student
  • Accident-free/safe driver discount program (in most states)
  • Multi-car
  • Group affiliation
  • ABS brakes, airbag, anti-theft, & daytime running lights
  • In many states a multi-policy discount is available, so you may be eligible for up to 10% off your auto insurance and up to 20% off your homeowners insurance premium if you carry both policies with Electric Insurance

Note: Discounts vary and may not be available in all states.

Return to Index

Q: What happens when a policyholder is considered to be not-at-fault for an accident?
A: When a policyholder is considered to be not-at-fault for an accident, Electric Insurance will make every attempt to reimburse the insured’s deductible as soon as possible. In most cases, the subrogation process occurs at the same time as the repair. The Subrogation Department will attempt to recover the insured’s deductible, vehicle repair costs, and covered rental expenses. In some states, medical expenses are included. If a negotiated settlement is reached with the other insurance company for less than 100% (based on negligence), we will refund the deductible based on the percentage figure. Subrogation can be a lengthy process and may take an average of 60-120 days. Our representatives can explain this process to you in more detail if needed.

Return to Index

Q: What happens if the repair shop finds additional damage to the vehicle after the original appraisal or estimate has been written?
A: Sometimes the repair shop will find additional damage to the vehicle after the original appraisal or estimate has been written. If so, the repair shop will notify the appraisal company or send in a supplement estimate, whichever applies. As long as the additional damage is accident-related, it will be covered up to the approved amount.

Return to Index

Q: Why is the lien holder or mortgage company's name listed beside the insured’s name on the check?
A: When a repair check is issued for damage to an insured’s vehicle or home, the insured’s name will be listed on the check along with the lien holder or mortgage company. This is done because the holder of the title has an insurable interest in the vehicle or home. You may speak to your claims adjuster if other arrangements are necessary.

Return to Index

Q: Once an accident has been reported, how long will everything take?
A: Once the accident has been reported to Electric Insurance, an adjuster will contact you within 24 hours (1 business day for Texas residents) to discuss your claim. If your vehicle is not drivable or there are reported injuries, an independent appraisal company will contact you within 24-48 hours to make an appointment for an appraisal. If your vehicle has been towed to a repair shop, the appraiser will contact the shop directly. For most claims, a repair check will be issued within 2 days of receipt of the completed appraisal. If your vehicle is drivable and there are no injuries on the claim, you may obtain a repair estimate* from the shop of your choice (except in Massachusetts, Pennsylvania, and Minnesota). When the estimate is received, it will be reviewed within 24 hours and a repair check will be sent out within 2 business days. These timeframes exclude Total Loss vehicles.

*There may be times when an appraiser is assigned to see the vehicle.

Return to Index

Q: Who receives a claim form in collision losses?
A: Claim forms are sent to all parties involved in collision losses. In some states such as New York and California, state forms are also included in the mailing. These claim forms should be completed to the best of your ability. The driver of the vehicle should be sure to write down all details pertaining to the accident. For subrogation purposes, it is very important that we have the insured’s written report on file.

Return to Index

Q: How can I report my claim?
A: Claims can be reported 24 hours-a-day by calling the Electric Insurance toll-free 800 number, 800.342.5342. Electric Insurance works with an independent, nationwide appraiser network, and an adjuster will contact you within 24 hours of your first report of a claim.

Return to Index

Q: How can I reach the approved Electric Insurance car rental, glass repair, and vehicle inspection vendors?
A: Policyholders can get contact information on recommended vendors by logging into the Self Service Center or by calling toll free, 800.342.5342.

Return to Index

Q: I've reported my auto claim and now I need a rental car. Does Electric Insurance have a preferred rental provider?
A: Electric Insurance utilizes Enterprise Rent-a-Car as our preferred rental provider. Enterprise offers free pick-up and delivery at all of its convenient locations. To reserve a vehicle at the Enterprise location nearest you, visit www.Enterprise.com or call 1-800-rent-a-car.

Return to Index

Q: How does my credit rating affect my insurance?
A: Insurance companies use credit-based information to evaluate insurance risks and determine a consumer’s pattern of credit management. Some credit factors taken into account are payment history, public records such as bankruptcies or judgments, outstanding debt, and length of credit history scores. It has been statistically proven that the higher the credit score, the better the insurance risk. Individuals with favorable credit history generally file fewer and/or less expensive claims. Using credit to supplement the underwriting process allows Electric Insurance to make precise underwriting decisions. This results in more competitive, affordable rates for you. Please note: Use of insurance scores is not applicable in all states.

Return to Index

Q: Can you tell me more about New Jersey Personal Injury Protection (PIP) claims processing?
A: The documents below provide information about Electric Insurance Company’s New Jersey Decision Point Review Plan as required by the New Jersey Department of Banking and Insurance. New Jersey has established a course of treatment for automobile-related injuries and includes a list of approved providers for EMG and Diagnostic Testing.

 File Description
Notice to Patient (PDF 81kb) State-approved Decision Point Review Plan for the patient
Notice to Provider (PDF 80kb) State-approved Decision Point Review Plan for the provider
 
Attending Provider Treatment Form (PDF 40kb)
 Blank Attending Provider Treatment Plan for the provider
Mandatory Internal Appeal Forms (PDF 60kb)Blank Pre-Service and Post-Service Appeal
Forms for Providers

 

Return to Index

 

Save up to 20%

Yes, I am a GE Employee
Retrieve a Saved Quote

  View MyAccount

MyAccount: Login/Register

contact

 

Contact

Speak to an Associate

Have a question?
We want to hear it.

800.342.5342

 

Resource

Referrals

Want to share Electric Insurance with a friend or family member? Send us their email address and a quick message and we'll take care of the rest.

 

  • ABA_Gold.gif
  •  Electric Insurance Company BBB Business Review
  • AM Best A Rating


© Copyright Electric Insurance Company
75 Sam Fonzo Drive Beverly, MA 01915